Now consider a queueing system where both arrivals and service may occur in bulk. Using a similar example as the ones in Figures 2.4 and 2.3, the state transition diagram of the embedded Markov chain of such process is illustrated in Figure 2.5.
The processes with similar patterns in the embedded Markov chain
are known as GI/G/1-type processes and are generalizations of
the M/G/1 and GI/M/1-type processes.
Their infinitesimal generator matrix
can be
block-partitioned as: